The annual Victorian Accommodation Forum was a great success, with presenters imparting their expertise on topics such as; the importance of great customer service, the value of staff education and training,  how to improve your facilities on a budget and how to successfully market your business online.

We would like to thank MC Steve Finlayson, Chair of the HMAA Board and all of our fantastic presenters for volunteering their time to provide invaluable information to our industry members.

Craig Cherry – Managing Director of the Loyalty Zone

Paul Balkin – Senior Business Development Consultant for VECCI Apprenticeships Services

Barbara Sargeant – Sole Operator of Sargeant Hotel Housekeeping

Shaynna Blaze – Co-Host on Foxtel Lifestyle Program ‘Selling Houses Australia’ and Director of Blank Canvas Interiors

Joel Thorsen – Online Marketing Director of Bliss Media

Julian Clark – CEO of The Lancemore Group

Thank you also to the delegates who contributed to the success of the day.

Click here to view the PowerPoint presentation