Direct Debit Payment Option
Your payment will be electronically transferred from your credit card or nominated financial institution’s account. You will need to ensure there are adequate funds in your nominated financial institution’s account on the agreed instalment dates.
When will my bank account be debited?
Your ‘direct debit’ payment will be debited on the day specified on the front of your renewal notice. For instance, if your membership starts from 1 July with 1 July being your anniversary date, your account will be debited annually on 1 July or where you have chosen monthly direct debit, on or about the 15th of each month. VECCI may incur penalties and fees if there are insufficient funds in your account at the time of transfer or you have closed the account and not notified VECCI in writing to stop the direct debit process. Such penalties and fees will be your responsibility. You can cancel the direct debit arrangement whenever you choose by confirming your request in writing, with a minimum of 7 calendar days notice prior to the renewal date.
1. Drawing arrangements
1.1 By signing a direct debit request you have authorised us to arrange for the amount specified in your direct debit request to be debited from your account. We will arrange for your Financial Institution to debit your account either monthly or annually in accordance with your direct debit request.
1.2 A monthly administrative surcharge of $2.75 will be charged for monthly direct debits. No surcharge applies to an annual direct debit. You authorise us to debit that amount from your account monthly.
1.3 Where you have chosen monthly direct debit, in the first month two monthly payments will be debited. From the third month and thereafter one monthly payment will be debited on or around the 15th of each month.
1.4 Where the due date falls on a non business day, we will arrange the direct debit to take place on the next business day.
1.5 We may change the amount or frequency of the agreed direct debit drawings arrangements by notifying you in writing at least 14 calendar days prior to the direct debit date.
1.6 We reserve the right to cancel this agreement if any direct debit is dishonoured by your nominated Financial Institution, and to arrange with you an alternate payment method.
2. Your rights
2.1 You may terminate this direct debit agreement at any time by giving written notice directly to us and to your nominated Financial Institution. Notice given to us should be received by us at least 7 calendar days prior to the next due date.
2.2 You may request change to the drawing amount and/or frequency of direct debit drawings by contacting us and advising your requirements no less than 7 calendar days prior to the next due date.
2.3 Where you consider that your account has been debited incorrectly you may take the matter up directly with us, or lodge a Direct Debit Claim through your nominated Financial Institution.
3. Your responsibilities
3.1 You should check with your Financial Institution that direct debiting is available from the account you have given us. You should check that the account details which you have provided to us are correct by checking them against a recent account statement.
3.2 It is your responsibility to ensure that the authorisation given to us to make direct debits is in accordance with the account signing instruction held by the Financial Institution where your nominated account is based. If the account requires joint or multiple signatures for withdrawals all such signatories must sign this direct debit request.
3.3 It is your responsibility to ensure that sufficient funds are available in the nominated account to meet a direct debit on its due date.
3.4 You should check your account statement to verify that the amounts debited from your account are correct. If the designated amount is not debited from your account it is your responsibility to contact us.
3.5 It is your responsibility to advise us if the account nominated by you to be debited is transferred or closed.
3.6 It is your responsibility to arrange with us a suitable alternate payment method if you cancel this direct debit agreement.
4. Insufficient funds
4.1 If there are insufficient cleared funds in your account to meet a direct debit payment and your Financial Institution dishonours the payment then:
(a) the amount of the dishonoured debit will remain due and payable to us and may be debited from your account at any time when there are sufficient funds available in your account; and
(d) you must arrange for there to be sufficient funds available in your account for the dishonoured debit within 14 days so we can process the dishonoured debit payment.
4.2 If a direct debit payment is dishonoured by your Financial Institution and not paid within 30 days of its due date your VECCI membership will be suspended with effect from the 15th day of the month following the due date of the direct debit.
5. Dispute
5.1 If you believe that there has been an error in debiting your account, you should notify VECCI directly on 03 8662 5323 and confirm that notice in writing with us as soon as possible so that we can resolve your query quickly.
5.2 If we conclude as a result of our investigation that your account has been incorrectly debited by VECCI, we will refund the incorrect amount either by cheque or by electronic funds transfer (at our discretion) directly to your account within 14 calendar days. Should our investigation conclude your account has been incorrectly debited by a financial institution we will request that it adjust your account (including interest and charges) and advise you in writing accordingly.
5.3 If we conclude as a result of our investigation that your account has not been incorrectly debited we will respond to your query by providing written reasons for our finding including reference to any evidence in support of the finding.
5.4 Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter. If we cannot resolve the matter you can still refer it to your Financial Institution.
6. Confidentiality, Disclosure and Privacy
6.1 We will keep any information (including your account details) in your direct debit request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
6.2 We will only disclose information that we have about you:
(a) to the extent specifically required or authorised by law; or
(b) for the purpose of this agreement (including disclosing information in connection with any query or claim); or
(c) with your express written consent.
6.3 We will handle your personal information in accordance with the Privacy Act 1988 and the VECCI Privacy Policy as amended from time to time and which is available on our website at www.vecci.org.au.
7. Notices
7.1 If you wish to notify us in writing about anything relating to this agreement, you should write to: VECCI Member Services, GPO Box 4352, Melbourne, VIC, 3001.
7.2 We may notify you of anything relating to this agreement by sending a notice by email, facsimile or in the ordinary post to the email address, telephone number or street or post office box address provided by you to us in your request for a direct debit agreement or any different address, telephone number or email address that you subsequently provide to us.
7.3 Any notice sent in the ordinary post will be deemed to have been received two business days after it is posted. Any notice sent by email will be deemed to have been received on the day it was sent unless we receive an email notification that indicates it has not been received. Any notice sent by facsimile will be deemed to have been received on the day it is sent unless we receive a facsimile transmission report that indicates it has not been received.
8. Dictionary
8.1 In this agreement:
“account” refers to the credit or debit account held at your Financial Institution from which we are authorised to arrange funds to be debited.
“agreement” refers to this Direct Debit Request Service Agreement between the company or organisation named on the direct debit request form and VECCI.
“VECCI” refers to the Victorian Employers’ Chamber of Commerce and Industry.
“We”, “our” and “us” refers to VECCI.
“You” and “your” refers to the company or organisation named on the direct debit request form.