Customer Service/Sales/Marketing

Understand how to project a positive business image in advertising and marketing messages, run successful events and keep your customers coming back.

These courses can be tailored to your exact requirements and can be held on your premises. For more information call VECCI on 03 8662 5333.

VECCI currently runs the following customer service, sales and marketing courses:

• Exceptional Customer Service
• Selling Strategies that Work
• Selling Fundamentals
• Advanced Selling
• Event Management
• Telephone Techniques
• Working with Aggressive and Challenging Behaviours
• How to Attract More Quality Clients to Grow Your Business
• Standing out from the Crowd - Meaningful Product Differentiation
•  Basic Marketing Skills
• Advanced Marketing Skills
• Powerful Branding
• Develop a Basic Marketing Plan
• Develop an Advanced Marketing Plan
• Your Business Success - Setting Up and Running
• Direct Marketing Campaigns
• Social Media - The Emerging Force for SME Marketing
• Spin®  Selling Workshop
• Coaching for Sales Excellence
• Winning against the Competition

Did you know that VECCI can also provide a range of Customer service, sales and marketing consulting services, depending on your particular requirements, including:

• Coaching and Mentoring
• Development of Marketing Plans
• Event Management
• Review and Design of Customer Service Strategies.

Talk to a VECCI consultant on 03 8662 5333 to find out how we can develop solutions to meet your needs.