Exceptional Customer Service
One of VECCI’s Business Excellence courses
It's not what you sell, but how you sell it. Stay one step ahead of the competition. Ensure customers return to you time after time.
Why we developed this program
In today's tough market, exceptional customer service is critical if you are to maximise customer attraction and loyalty. VECCI has developed this comprehensive and interactive workshop-style program to ensure you have the skills and knowledge you need to deliver the kind of customer service that will set your organisation apart from the competition.
What will be covered
- Why exceptional customer service matters
- Connecting with customers
- Why customers complain and how to turn them into advocates
- Overcoming challenges to providing exceptional customer service
- Implementing an Action Plan and post-workshop embedding activities
Who should attend?
- All those who interact with either internal or external customers.
This course can also be tailored to your exact requirements and can be delivered onsite at your premises. For more information call VECCI on 03 8662 5333.
Current scheduled course dates are as follows: (click on the course code to register online or call 03 8662 5333).