Managing Conflict
One of VECCI’s Business Excellence courses
Why we developed this program
Although usually perceived as a negative emotion, conflict can be used to drive change, or bypass personal differences in values, needs and motivations to open up new opportunities. It depends on a shift from confrontation to cooperation.
By developing your skills in managing conflict and improving personal and working relationships, this program will show you that conflict in itself is not a problem - it is the way you handle it that makes the difference to its outcome.
Who should attend
Individuals at all levels from all industries who seek to improve their relationships, resolve a conflict situation or need to negotiate win-win outcomes.
What will be covered
- Viewing conflict as an opportunity for mutual gain using the 'win-win' approach
- Defining and applying the principles of managing conflict
- Recognising how personality and attitude can affect the outcome of a disagreement
- Analysing the clues to the progression of conflict
- Identifying conflict handling behaviour styles and applying flexibility in given situations
- Demonstrating interpersonal skills of listening, empathy, silence, assertiveness and questioning techniques
- Negotiating a specific situation for an improved outcome
This course can also be tailored to your exact requirements and can be delivered onsite at your premises. For more information call VECCI on 03 8662 5333.
Current scheduled course dates are as follows: (click on the course code to register online or call 03 8662 5333).