Receptionist - Front Line Ambassador
One of VECCI’s Business Excellence courses
Why we developed program
This much needed and practical workshop-style program underlines the importance of your role as receptionist, and equips you with the skills and behaviours you'll need to practise in dealing with various customer types.
Who should attend
Anyone assigned the important role of receptionist/front line ambassador for their organisation, either in a full-time or part-time capacity.
What will be covered
- Appreciating the results of being an effective receptionist for the individual, team, organisation and external customer
- Defining specific skills and knowledge currently linked to the receptionist role within all organisations
- Gaining an understanding of current strengths and gaps that may exist in performing this role
- Building on the much needed skills and behaviour to deal effectively with difficult internal or external customer situations
- Appreciating the benefits of being well organised and managing your time in this demanding role
- Gaining skills in dealing with workplace stress and shifting priorities within the receptionist role
- Reinforcing the importance of a positive and professional profile, and practising skills to deal with this demanding component of the role
This course can also be tailored to your exact requirements and can be delivered onsite at your premises. For more information call VECCI on 03 8662 5333.
Current scheduled course dates are as follows: (click on the course code to register online or call 03 8662 5333).