Credit Management/Cashflow Management
One of VECCI’s Business Excellence courses
Why we developed this program
Is tight cash flow & slow paying customers restricting your business growth?? Are you and your staff spending more time chasing overdue debts and less time running your business ??
If so, it's probably time to review your credit management processes and implement new policies and procedures to help make sure you are paid in full and on time.
Timely collection of outstanding invoices is essential for business survival, yet more than 15% of small business failure has been attributed to poor credit control.
This workshop is designed to help SMEs and large credit departments learn new techniques and develop better credit management systems to achieve a healthy cash flow and avoid possible insolvency.
Who should attend
Business Owners, credit managers, finance managers, accounts receivables, office administrators and anyone involved in the credit/invoicing process from sales people through to accounts payable staff.
What will be covered
- Reviewing the essential requirements of a sound credit policy
- Developing a water tight credit application
- Approving and assessing credit limits
- Managing the overdue collection process
- How to write a collection letter
- Telephone collection techniques
- Legal issues - ACCC, Privacy Act, new NCCP regulations
- Recovering debts via the legal system
- Proactive collection techniques